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Frequently Asked Questions

 

Common Customer Questions

 

 

Can I use any TV or display?

Yes, any standard flat screen television or display can fit inside The Display Shield®  and The TV Shield PRO™ within the specifications below. This includes LED, LCD, or Plasma TVs.


 

 

Will my TV fit inside of The Display Shield®?

Below are the general sizes available for each unit (includes a maximum break down of dimensions).

The Display Shield:

19-29 Inch TVs
30-32 Inch TVs
36-43 Inch TVs
44-50 Inch TVs
52-55 Inch TVs
56-60 Inch TVs
60-65 Inch TVs

The TV Shield PRO:
40-50 Inch TVs
51-60 Inch TVs
61-70 Inch TVs
71-85 Inch TVs 

Maximum Size Television / Display:

The Display Shield - Max Size Dimension of Your TV or Display = 

2019-12-05-13-53-14-displayshield.jpg

The TV Shield PRO - Max Size Dimension of Your TV or Display =

2019-12-05-13-54-23-tvshieldpro.jpg

The TV Shield PRO Portrait - Max Size Dimension of Your TV or Display =

2019-12-05-13-55-01-tvshieldpro-portrait.jpg

The TV Shield PRO Lite - Max Size Dimension of Your TV or Display =

2019-12-05-13-55-36-tvshieldpro-lite.jpg

Still not sure? Please give us a call at 1-800-331-2628 or submit an inquiry using our contact form and we will contact you asap with confirmation of your fitment.

 

 

How does The Display Shield® mount?

The enclosure is mounted “sandwiched” between the display and any standard “store bought” VESA TV mount. We also offer specific mounts that we have selected that are of great value which offer all the features you could want. 


 

 

What is The Display Shield®?

The Display Shield® is the ultimate indoor and outdoor digital signage protection. The Display Shield®, outdoor display enclosure and cover is designed to protect from water, weather, flying objects, and theft. This unit is the solution to being able to use any standard display (not expensive outdoor displays) in an outdoor environment, while also securing the display against theft and damage, outdoors, or indoors.

 

 

What are the main differences between The TV Shield, The Display Shield, and The TV Shield PRO?

The TV Shield is a “residential grade” enclosure at a lower price point which can open and close easily for direct viewing and listening of the TV or display. The Lexan Polycarbonate shield is hinged at the top with prop arms that can be used to keep the shield up. There are two (2) chambered locks for security. Fans and heaters don’t come standard but can be ordered as an option. The HMWPE housing and Polycarbonate shield gauge thickness varies depending on the size of the enclosures.

The Display Shield is a “commercial grade” enclosure that comes standard with security screws used all the way around the Polycarbonate shield. When the screws are removed, the front shield lifts entirely off the unit (the front cannot be propped open like The TV Shield). This is perfect for those who intend to put the TV or display in and leave it closed, sealed, and secure at all times. All HMWPE housings and Polycarbonate shields are heavier gauge for a stiffer stronger body. Fans come standard on all The Display Shields and two (2) fans are used on the large enclosures.

The TV Shield PRO is a "professional grade" enclosure that is built with a combination of lightweight aluminum and steel. The TV Shield PRO's proprietary "Quick Install" system is faster to install and maintain than other metal enclosures and effortlessly opens with gas shocks for easy access to the TV. It comes with an internal full motion mount, the entire unit is secured with dual high strength chambered key locks, and it comes with a thermostatically controlled and filtered air circulation system. The TV Shield PRO comes standard with an anti-glare Polycarbonate front shield (ultra-clear is available) and has larger size options up to an industry-first 85 inches.

 

 

How do the speakers sound in The Display Shield®?

Some commercial environments are quieter than others and do not have significant ambient noise. In such cases, depending on the speakers on the display used in the unit, external speakers may not be necessary. In noisy locations, some commercial clients choose to connect their monitors to external speaker systems for optimal results.

 

 

 

How do you get your TV to move forward in The Display Shield®?

All sizes with the exception of the extra small unites come with built in Spacer Kits to push the TV or display to the front. A separate Spacer Kit that is not already built in is also provided for the extra small enclosures. This Spacer Kit is designed to allow you to set your display or TV 2" further off the back of The Display Shield enclosure moving it closer to the clear front panel. You get better viewing, cooling, and cable clearance in the back with this spacer kit.

 

 

 

Is glare an issue and how can it be addressed?

Anti-glare front panels either come standard or are offered with our enclosures, depending on the model. Using an anti-glare front panel in most situations will help reduce glare but not always. Click here to learn more about reducing glare.

 

 

Is there a thermostat or auto off feature on the fans?

All fans and heaters are thermostatically controlled. Fans turn on at 88 degrees and off at 78 degrees. Heaters turn on at 39° F and turn off at 48° F.

 

 

Where does The Display Shield® ship from?

PEC has multiple shipping locations. Most accessories will ship from our corporate location in Florida. All The Display Shield® enclosures will ship from our Kansas location and most mounts and select accessories will ship from New York or Florida. The TV Shield PRO™ units ship from Erie, PA. You may receive separate shipments from different locations when placing an order. Drop shipping is available for dealers.

 

 

What kind of materials are The Display Shield and The TV Shield PRO made out of?

We researched and tested scores of materials (metals, coated wood/synthetic wood products, fiberglass, and many plastics) until we found the perfect solution. The Display Shield® outdoor weather and water-resistant TV enclosure and cover is crafted from a premium, flexible material because of its strong, water-resistant, scratch resistant, and UV resistant properties. The housing of the Display Shield is made from HMWP or High Molecular Weight Polyethylene. The front panel is made from ultra-clear LEXAN Polycarbonate.

The TV Shield PRO™ housing is built with a combination of lightweight aluminum and steel which is powder-coated for the ultimate strength and durability in environmental TV protection. It comes standard with an anti-glare polycarbonate front shield. Polycarbonate is the same material used in bullet proof glass, racecar, and spacecraft windshields, which is not just shatter-resistant, but shatterproof, unlike the cheaper safety glass used in other protective TV cabinet options (ultra-clear is available).

 

 

Does the The Display Shield® protect the back as well as the front of a TV?

Yes, The Display Shield® and The TV Shield PRO™ are complete TV and display enclosures that protect your display 360°. The display mounts inside of the outdoor monitor enclosure. The TV Shield PRO Lite is our only enclosure that does not have a back case. The unit's base frame bolts to the wall using heavy duty mounting hardware, the the TV is mounted within the base frame on the wall, and the enclosure attaches to the base frame using a high strength security screw system for ultimate defense against removal from the wall

 

 

Will The Display Shield® work with different kinds of wall mounts?

Yes, all our enclosures can be used with any type of TV mount (flat, tilt, full motion, ceiling, or cart). Make sure your mount can hold the weight of your television and the enclosure.

 

 

How long will it take to receive my product?

Unless otherwise specified on the order page, we keep inventory of all products in stock, available for shipping within 2 business days. Orders received before 2pm Eastern time Mon-Fri, will ship the next day and in some cases the next business day. Orders Received on Saturday, Sunday, or holidays- will ship within 2 business days. Some products ship from separate locations and you may receive separate tracking information. Order arrival will be based upon chosen shipping method, shipping conditions and per carrier.

 

 

How is my order shipped?

The Display Shield® ships via FedEx or UPS and offers Ground, 3 and 2-Day delivery.

FREIGHT Shipping is available as an additional lower cost alternative, please call for details. 

The TV Shield PRO™ ships via LTL and typically takes 5 to 7 business days from the date you order.

Other accessories will ship either FedEx, USPS, or UPS.

When your order ships you will be notified by email and provided tracking information for your The Display Shield order. You may also log into your account and view your ‘order status’ – tracking information is provided there as well. The Display Shield online ordering system currently ships only in the continental United States, however we will be more than happy to assist in shipping internationally via phone orders only.

 

 

How do I clean The Display Shield and The TV Shield PRO?

The Display Shield® ships via FedEx or UPS and offers Ground, 3, and 2-Day delivery.

Your outdoor signage cover will look its best when kept clean. The front and back housing can be cleaned with a mild soap and water. However, the front panel is a special material which will look best if you use one of our APPROVED CLEANING PRODUCTS, available on our website.

 

 

 

The TV Shield PRO locks® won’t turn, am I doing something wrong?

1. Sometimes, especially for the first few months while the seal is still stiff, you may need to apply additional pressure pulling the back plate and the front frame together. This can be done by grabbing the back plate with your hand and pushing the front frame together with another person (or your shoulder if another person is not available) to really compress the seal while turning the lock.

2. If this does not work, the small threaded stud that the lock catches onto may have been shifted back in shipping. You can simply take a pair of pliers and bend the threaded stud towards the front of the enclosure by 3 to 4 degrees. This should allow for the cam arm which is attached to the locking mechanism to more freely engage on the stud.

3. Another scenario that we see from time to time is that the key is simply not all the way pushed into the lock. When you insert the key and start to turn, you need to put upwards pressure on the key to make sure it does not shift out a little bit. If the key does shift out even a millimeter it will not allow you to turn any further.

 

 

How do I place an order?

Visit our secure, user-friendly STORE and complete the ordering and payment information. ALL online payments are SECURE and use 128bit encryption for your safety.

You can also CALL US at: 1-800-331-2628.

We will be happy to take your order over the phone or answer any questions you may have.

 

Still have questions? We are here to help, call us 1-800-331-2628 or email us through our contact page.